This is how we handle prison order returns. In all cases except for item #1 (below), no credit is issued for the shipping and handling charge -- only the magazines.

1. If we mess up the order, we will reship at our cost. If we put a different delivery address on the package, or if we cannot show proof of delivery, we will reship at our expense or issue full credit, including shipping and handling.

2. If an inmate is released or transferred, we issue credit for the 80% of the magazines only.