Do you accept returns?
Due to the timely nature of the material, the answer has to be no. If we shipped you a different title from the one you ordered, we will, of course, make it right. We will ship you the most current issue we have, so if you must have a specific issue of the magazine you are ordering, you should order it on the site, then send us an email at firstname.lastname@example.org, stating the issue you want and will accept. Otherwise, all sales are final.
What if your prison order is returned?
This is how we handle prison order returns. In all cases except for item #1 (below), no credit is issued for the shipping and handling charge--only the magazines. We send notification via US Mail to the inmate - we do not notify the sender.
1. If we mess up the order, we will reship at our cost. If we put a different delivery address on the package, or if we cannot show proof of delivery, we will reship at our expense or issue full credit, including shipping and handling.
2. If an inmate is released or transferred, we issue credit for the 80% of the magazines only.
3. If more magazines are ordered than your facility allows and they are returned, we will do one of two things: (a) pull out enough magazines to meet the allowed amount and reship the balance without giving any credit on the magazine(s) retained -- these pay for the extra postage; or (b) issue credit for 80% of the magazines.
4. Orders returned for content are handled in two ways: (a) if the offending magazine is identified, we will pull it out and reship the order, giving no credit for the offending magazine -- it pays the extra postage, or (b) we do not reship but issue 80% credit for all the magazines.
5. Magazines returned because they "must come from the publisher" will be credited at 80%. Barnes & Noble, Borders, and amazon.com are definitely not publishers, so if they are allowed in and we are not, the act constitutes restraint of trade and discrimination, but we are too small to pursue the matter.
What if the order is NOT returned?
Our job is to get the package, addressed properly, to the facility mailroom. If we can show delivery confirmation to the address provided, and if the order is not returned to us, we do not issue credit. It is very rare for this to happen, but our responsibility stops at the mail room door.
Selling single copies is a labor-intensive and low-margin business, so the above rules are not designed to punish, but rather to keep us in business so our services remain available to you.